How do I know if my order was received?
If the order has been received by us you will first get an automatic confirmation by email, letting you know the items ordered and the total. We will then proceed to process the order, discussing with you any questions regarding vintages or availability before charging it to your card. You will receive a second email to let you know when your order is ready to be picked up, or when it has been scheduled for shipping or local delivery.
If you have any additional questions - please chat with us online, email us at firstname.lastname@example.org
or call us at 1-888-99-GARYS.
How do I know when my order will be delivered?
For local delivery, in New Jersey, we typically can deliver same-day so long as your order was placed before 4 pm. In Napa Valley, we guarantee 2-hour delivery in St. Helena and same-day delivery by 6:30 pm throughout the rest of Napa Valley. We will ...
What do I need to bring when I pick up my order?
A customer should print out their order confirmation and bring it with them when they come to pick up their order, along with proper identification. If someone other than the customer is picking up the order, tell us in the comments section of the ...
Can I modify an order once it’s already been placed?
While we cannot make any guarantees, we will do our best to accommodate modifications requested after an order has been placed. To edit your order, email the changes you’d like to make to email@example.com. If you have any additional questions - ...
How do I order from Gary's Wine & Marketplace?
We are pleased to provide you service directly in our stores, online at garyswine.com, or through our mobile app. We currently allow customers to schedule orders for curbside pick-up, local delivery, and/or national shipping. If you have any ...
When shopping online or through the mobile app, how do I switch to order from another store?
When shopping online, click on the “Change” button at the top left of your browser, and select which of our locations you would like to shop with. When using the mobile app, click on the three horizontal lines on the top left. You will see an option ...